Please read these terms before ordering, especially the sections covering prescription verification, advance payment and custom products.
Last updated: 25 August 2026
1. About Vision Plus
Vision Plus Opticians supplies frames, sunglasses, contact lenses, prescription lenses and related optical services through our stores and website.
2. Eligibility and customer details
You must be at least 18 years old or use the service with the consent of a parent or legal guardian. Delivery, contact and account information supplied with an order must be accurate and current.
3. Prescription responsibility and review
Customers must provide a current, accurate prescription issued by a qualified eye-care professional. Uploaded and high prescriptions may require optical review. We may contact you to clarify values, suitability or lens availability before production.
- Uploaded images must be clear and readable.
- Final lens price may change after expert review where prescription strength, lens material or availability requires it.
- No prescription order enters production until required verification, customer approval and payment conditions are satisfied.
4. Product information and availability
We work to keep product descriptions, images, colors, measurements, prices and stock accurate. Screen settings can affect appearance. Orders remain subject to stock and technical verification.
5. Orders, prices and acceptance
Submitting checkout is an offer to purchase. An order is accepted when Vision Plus confirms it for fulfilment. We may contact you, correct an obvious pricing error, or cancel/refund an order that cannot be supplied. Coupons and totals are validated by the server.
6. Payment and prescription advance
Available payment methods are shown at checkout. Prescription customers are normally asked for a 50% advance before production. A transfer screenshot is evidence for staff review and does not by itself prove that funds were received. The exact verified amount is recorded against the order.
7. Shipping and delivery
Delivery times are estimates and may change because of prescription preparation, customer confirmation, courier operations, weather or other external factors. Any applicable delivery charge is shown during checkout. Use your order reference and checkout phone on Track Order for the latest internal status.
8. Returns, exchanges and custom items
Eligibility depends on product condition, fault and customization. Prescription lenses, opened contact lenses and personalized items may not be returnable for change of mind. Contact us promptly if an item arrives damaged, incorrect or defective so the team can assess it.
9. Acceptable website use
Do not misuse the site, attempt unauthorized access, submit harmful content, interfere with other users, copy protected material unlawfully or use the service for fraudulent activity.
10. Intellectual property
Website content, branding, designs, images and software belong to Vision Plus or their respective licensors and may not be reused without permission.
11. Liability
To the extent permitted by applicable law, Vision Plus is not responsible for indirect losses caused by misuse, inaccurate customer-provided information or events outside reasonable control. Nothing in these terms removes rights that cannot lawfully be excluded.
12. Changes and contact
We may update these terms as services or requirements change. Questions can be sent to visionplus492@gmail.com or through our Contact & Locations page.