Answers without the guesswork.
Clear guidance on ordering, prescription review, payment, delivery and after-sales support.
How long does delivery take?
After your parcel is booked with TCS, delivery normally takes 3–4 working days. Product or prescription preparation takes place before booking.
How can I track my order?
Open Track Order and enter your order reference with the mobile number or email used at checkout.
Why is a prescription order reviewed?
Our optical team verifies the prescription, lens selection, frame compatibility and final price before production.
What happens with a high or uploaded prescription?
You can complete checkout normally. Our optical expert reviews the file or entered values and contacts you if lens availability, thickness or price needs confirmation.
Do I need to pay an advance for prescription products?
Prescription orders show a 50% advance requirement. The team confirms payment and production details with you on WhatsApp.
Can I return a frame?
An eligible damaged or unused frame may be considered when you contact us within 3 days of delivery. It must meet the condition requirements in our Returns & Refunds policy.
Can prescription products be returned?
No. Products prepared to an individual prescription are non-returnable. Opened contact lenses and other hygiene-sensitive products are also non-returnable.
Can I upload a prescription instead of entering it manually?
Yes. Where upload is available, share a clear, complete image. The optical team reviews it before the order is confirmed for production.
How do I contact Vision Plus?
Use WhatsApp on +92 339 1339339, call customer care, email visionplus492@gmail.com or visit Contact & Locations.